Shipping Policy

Last Updated: October 22, 2026

Welcome to kmzsa.shop, operated by PINK PANTER AS.

We are committed to providing a transparent, reliable, and convenient shopping experience. This Shipping Policy explains our delivery destinations, shipping costs, order processing times, estimated delivery times, payment arrangements, and procedures for handling shipping-related issues.

1. Shipping Destinations

We currently offer shipping to the following European countries:

• Germany

• Austria

We do not currently offer delivery to countries outside Germany and Austria.

All orders must include a valid delivery address within one of our supported destinations.

2. Shipping Costs

We offer FREE STANDARD SHIPPING on all orders delivered to Germany and Austria.

• Shipping Method: Standard Shipping

• Shipping Fee: Free (€0.00)

• Minimum Order Value: No minimum purchase required

• Supported Countries: Germany and Austria

• Payment Method: Cash on Delivery (COD)

There are no additional shipping or handling fees.

Any applicable import duties, customs clearance charges, and import-related taxes are covered by PINK PANTER AS.

Customers will not be required to pay additional import-related charges upon delivery.

3. Order Processing Time

Orders are processed within 1–2 business days after they have been received and accepted.

Order processing includes:

• Order verification

• Product preparation

• Packaging

• Shipping arrangements

• Handover to the shipping carrier

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

If an unexpected processing delay occurs, we will notify affected customers as soon as reasonably possible.

4. Estimated Delivery Times

We provide Standard Shipping to Germany and Austria.

Total estimated delivery time: 6–9 business days.

The total estimated delivery time includes both order processing and transportation.

Delivery estimates are calculated in business days and generally exclude weekends and applicable public holidays.

Delivery may occasionally be affected by circumstances beyond our reasonable control, including carrier disruptions, severe weather, or customs processing.

If delivery is delayed, we will provide reasonable assistance and respect customers' statutory rights under applicable consumer protection laws.

5. Cash on Delivery (COD)

kmzsa.shop accepts Cash on Delivery (COD) as its only payment method.

Customers do not need to make an advance online payment.

Payment is collected when the order is delivered by the designated delivery provider.

The total amount payable will be displayed during checkout before the customer confirms the order.

Customers should ensure that:

• Their delivery address is complete and accurate.

• Their contact telephone number is valid.

• Someone is available to receive the package.

• The order amount can be paid upon delivery using the payment arrangements supported by the carrier.

No additional Cash on Delivery service fee is charged by kmzsa.shop.

6. Customs Duties and Import Taxes

PINK PANTER AS is responsible for applicable import duties, customs clearance charges, and import-related taxes associated with orders delivered to Germany and Austria.

Customers will not be required to pay additional customs duties or import-related fees upon delivery.

Any applicable taxes included in the product price will be handled in accordance with relevant tax regulations.

The total amount payable by the customer will be clearly displayed at checkout.

We aim to ensure that customers do not encounter unexpected import-related charges.

7. Order Confirmation and Tracking

After placing an order, customers may receive an order confirmation at the email address provided during checkout.

Once an order has been dispatched, we will provide shipping confirmation and tracking information where available.

Tracking information may take some time to become active after the shipment has been handed over to the carrier.

For shipping inquiries, please contact:

Email: support@kmzsa.shop

Please include your order number so that we can assist you efficiently.

8. Delivery Delays

Although we aim to deliver all orders within the estimated 6–9 business days, occasional delays may occur due to:

• Severe weather conditions

• Carrier transportation disruptions

• Customs clearance procedures

• Public holidays

• Unexpected logistical issues

• Incorrect or incomplete delivery information

If we become aware of a significant delay, we will take reasonable steps to inform affected customers.

Customers may contact us at support@kmzsa.shop for assistance.

Where delivery is delayed beyond the agreed timeframe, customers retain their rights under applicable consumer protection laws, including rights relating to additional delivery periods, cancellation, and refunds where legally applicable.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate delivery information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Email: support@kmzsa.shop

We will attempt to correct the address before dispatch where reasonably possible.

Once a package has been shipped, changes may depend on the shipping provider's procedures.

Any resulting delivery issues will be handled in accordance with applicable consumer protection law.

10. Failed Delivery Attempts

If the carrier cannot complete delivery, it may arrange another delivery attempt or contact the customer for further instructions.

Customers should follow the delivery instructions provided by the authorized shipping carrier.

If a package is returned because delivery could not be completed, please contact our customer support team.

We will review the circumstances and explain the available options.

No unlawful penalties or undisclosed fees will be imposed.

11. Lost or Missing Packages

If your order has not arrived within the estimated delivery period, please contact us.

Email: support@kmzsa.shop

Include your order number and relevant delivery information.

We will investigate the shipment with the carrier.

If a package is confirmed lost before the risk of loss has legally passed to the customer, we will provide an appropriate remedy, including replacement or refund where required by applicable law.

Customers will not be required to resolve carrier-related losses independently where responsibility remains with PINK PANTER AS.

12. Damaged or Incorrect Products

If your order arrives damaged, defective, incomplete, or contains an incorrect product, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Photographs of the affected product or packaging, where available

We will review the issue and arrange an appropriate remedy in accordance with applicable consumer protection laws.

This may include repair, replacement, price reduction, or refund, depending on the circumstances.

Where the seller is legally responsible, customers will not be charged for the required remedy.

13. Order Cancellation

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Email: support@kmzsa.shop

We will attempt to process cancellation requests before shipment.

If an order has already been dispatched, customers may still exercise their applicable statutory right of withdrawal.

For further information, please refer to our Return & Refund Policy.

14. Returns and Refunds

Eligible consumers in Germany and Austria generally have a statutory right to withdraw from qualifying distance purchases within 14 calendar days after receiving the goods, subject to applicable legal exceptions.

To request a return or refund, please contact:

support@kmzsa.shop

Detailed return procedures, return shipping arrangements, and refund processing information are provided in our Return & Refund Policy.

Nothing in this Shipping Policy limits customers' mandatory statutory consumer rights.

15. Customer Service and Company Information

For questions regarding orders, shipping, delivery tracking, customs charges, or delivery-related issues, please contact us.

Store Name: kmzsa.shop

Legal Company Name: PINK PANTER AS

Company Registration Number: 934 053 982

Registered Business Address:
Dalsveien 70D
0775 Oslo
Norway

Customer Service Email: support@kmzsa.shop

Telephone: +47 45 17 29 87

Website: https://kmzsa.shop

We aim to respond to shipping-related inquiries within a reasonable timeframe.

16. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in shipping services, delivery arrangements, logistics operations, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Changes will not retroactively remove rights arising under existing customer contracts.

Thank you for shopping at kmzsa.shop.