Last Updated: October 22, 2026
Welcome to kmzsa.shop, operated by PINK PANTER AS.
We are committed to providing our customers with a transparent, fair, and reliable shopping experience. This Return & Refund Policy explains your rights and the procedures for returning products, requesting refunds, and reporting damaged, defective, or incorrect items.
1. 14-Day Right of Withdrawal
Customers who qualify for statutory consumer withdrawal rights under applicable European consumer protection laws may withdraw from their purchase within 14 calendar days without providing a reason.
The withdrawal period begins on the day you, or a third party designated by you other than the carrier, physically receives the goods.
To exercise your right of withdrawal, please notify us before the withdrawal period expires.
Email: support@kmzsa.shop
Telephone: +47 45 17 29 87
You may contact us by email with your order number and a clear statement of your decision to withdraw from the purchase.
Once you have notified us of your withdrawal, you must return the goods within 14 calendar days.
Your statutory withdrawal rights remain unaffected by any additional voluntary return conditions.
2. Return Eligibility
For returns under the statutory right of withdrawal:
-
Products should be returned with all accessories and components originally supplied.
-
Customers may inspect and handle products as reasonably necessary to establish their nature, characteristics, and functioning.
-
Customers may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection.
-
Original packaging should be included where reasonably possible, but the absence of original packaging does not automatically invalidate statutory withdrawal rights.
Certain products may be exempt from the right of withdrawal under applicable law, including:
-
Goods made to the customer's specifications or clearly personalized.
-
Sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
-
Other products specifically exempted under applicable consumer protection legislation.
These exceptions apply only where legally permitted.
3. How to Request a Return
To initiate a return, please contact our customer support team.
Email: support@kmzsa.shop
Please provide:
-
Your order number.
-
Your full name and contact information.
-
The product you wish to return.
-
The reason for your return, if you wish to provide one.
-
Photographs if the product arrived damaged, defective, or incorrect.
Our customer support team will provide return instructions and the applicable return address.
Please do not send products to our registered business address unless our customer support team has confirmed that it accepts returns.
A reason for withdrawal is not required when exercising your statutory 14-day withdrawal right.
4. Return Shipping Costs
We offer free shipping on customer orders.
The cost of return shipping for a change-of-mind return will be handled according to the return shipping arrangement communicated to customers before purchase and applicable consumer protection law.
Return shipping cost arrangement: [Confirm whether return shipping is paid by the customer or by PINK PANTER AS.]
For products that are defective, damaged, incorrect, or otherwise non-conforming, PINK PANTER AS will provide legally required remedies without charging customers costs that must be borne by the seller under applicable law.
Customers should contact support@kmzsa.shop before arranging a return to receive the correct instructions.
5. Refund Processing
For a valid statutory withdrawal, we will reimburse the payments received from you, including any applicable standard outbound delivery charges, in accordance with applicable consumer protection laws.
As standard shipping is free at kmzsa.shop, there is normally no standard outbound shipping charge to reimburse.
Refunds will be processed without undue delay and no later than 14 calendar days after we have been informed of your decision to withdraw.
Where legally permitted, we may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first.
Refunds will not be withheld in circumstances where applicable law requires otherwise.
6. Cash on Delivery (COD) Refunds
kmzsa.shop accepts Cash on Delivery (COD) as its payment method.
Because customers pay for their orders upon delivery, refunds for eligible returned orders will be arranged through a suitable refund method.
Refund method for COD payments: [Confirm the actual refund method, such as bank transfer.]
Our customer support team will explain the refund procedure and request only the payment details necessary to complete the reimbursement securely.
Customers will not be charged additional refund processing fees where prohibited by applicable law.
7. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or contains the wrong product, please contact us as soon as reasonably possible.
Email: support@kmzsa.shop
Please include your order number, a description of the issue, and photographs where available.
Depending on the circumstances and applicable consumer protection law, customers may be entitled to:
-
Repair of the product.
-
Replacement with a conforming product.
-
An appropriate price reduction.
-
A refund where legally required.
Statutory remedies will be provided without costs that applicable law requires the seller to bear.
Nothing in this policy limits or excludes your statutory rights regarding faulty or non-conforming goods.
8. Exchanges
If you would like to exchange a product, please contact our customer support team at support@kmzsa.shop.
Exchanges are subject to product availability and applicable consumer protection rights.
Where an exchange is unavailable, customers retain any applicable statutory rights to withdrawal, repair, replacement, price reduction, or refund.
9. Refused or Undelivered Cash on Delivery Orders
If you need to cancel a Cash on Delivery order before delivery, please contact us as soon as possible.
If an order has already been dispatched, please notify our customer support team so we can explain the available options.
Refusing delivery does not automatically replace the requirement to communicate a clear withdrawal decision where applicable law requires such communication.
We will not impose unauthorized penalties or charges that conflict with applicable consumer protection legislation.
10. Statutory Consumer Rights
This policy does not affect any mandatory consumer rights available under applicable national or European consumer protection laws.
Where local mandatory consumer protection provisions provide customers with greater rights than those described in this policy, those mandatory provisions will prevail.
11. Contact Information
For questions about returns, refunds, exchanges, or consumer rights, please contact us:
Store Name: kmzsa.shop
Legal Company Name: PINK PANTER AS
Company Registration Number: 934 053 982
Registered Address: Dalsveien 70D, 0775 Oslo, Norway
Customer Service Email: support@kmzsa.shop
Telephone: +47 45 17 29 87
Website: https://kmzsa.shop
Our customer support team is available to assist you with return requests and refund-related inquiries.